Regardless of the economic environment, our customers are constantly seeking ways in which to reinvent their customer acquisition and retention processes. PCS dedication to global resources, industry intelligence and systems expertise makes us your ideal outsourcing partner. By leveraging our onsite-offshore delivery network, our customers’ organizations have successfully reduced cost, automated and improved processes, and maintained a stringent alignment with their business objectives. Our outsourcing model has generated tangible business results, including cost or ownership reduction through offshoring, consolidation, re-engineering and automation.

At the heart of any successful outsourcing initiative is real time data and analytics which we provide to our customers. Examples of our analytics include:

Customer Analytics

Customer Analytics provide a holistic view to customer specific knowledge, industry expertise. Using customer data, identifying critical impact areas, enables strategic planning to promote customer satisfaction and retention thus promoting sales. Examples include:

     Sales Pipeline Reporting and Analysis

     Sales Performance Analysis

     Sales Effectiveness Strategies

     Campaign Analysis

     Customer Acquisition Optimization

     Customer Cross Sell Analytics

     Customer Service Analytics

 Retention and Attrition Analysis

 Customer Scorecards

Risk Analytics

Companies serving customers (consumers and commercial businesses) face the challenge of acquiring new customers and managing relationships with existing ones. Large amounts of data pertaining to transactions with customers can be a valuable competitive asset. Solutions in helping Risk Manager make more informed decisions ensures that the right decisions are made, backed by solid for customer acquisition:

     Risk Models

     Risk Analysis Scorecard

     Collections and Recovery Analytics

Operational Analytics

PCS caters to customers (consumers and small businesses) around the clock and across the world. PCS efficiently applys data mining and analytics techniques that produce meaningful impact to customer service operations, call center analytics, IVR optimization, resource planning and optimization, productivity and performance, account management, and customer satisfaction analysis including:

     Contact Center Analytics

     Store and inventory Analysis

     Revenue Enhancement Strategies

     Business Process Analytics

     Product Assessment and Pricing

Online – Web Channel Analytics

The Internet has emerged as a powerful business tool, and is increasingly an important medium for optimizing business services, be it customer interaction, supply demand strategies, ad-hoc marketing strategies, or performance optimization. Examples of web channel analytics include:

     Consumer Behavior Insights

     Customer Acquisition Models and Strategies

     Supply Demand Assessment

     Online Marketing Enhancement

     Performance Optimization

     Channel Performance Dashboards

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