CAREERS
Healthcare Customer Service Representative
Location: Unit 402 Mahi Center, Lot No. A2.3A MEZ 1, Brgy. Ibo Lapu-Lapu City, Cebu, 6015,
Status: Full-Time | Onsite
Job Description:
We are seeking a compassionate, detail-oriented Healthcare Customer Service Representative to join our team. In this role, you will be the primary point of contact for patients, families, and healthcare providers. You will handle inquiries regarding appointments, insurance verification, and general patient care questions. Your goal is to deliver an exceptional, empathetic service experience while strictly maintaining patient privacy and regulatory compliance.
Key Responsibilities:
- Respond to a high volume of incoming calls, emails, or chat inquiries from patients and providers with empathy, patience, and professionalism.
- Accurately update and maintain patient demographics, medical histories, and insurance details in compliance with HIPAA (Health Insurance Portability and Accountability Act) guidelines.
- Listen actively to patient grievances, investigate the root cause, and resolve issues efficiently or escalate them to management when necessary.
- Navigate multiple systems and tools with confidence and accuracy
Qualifications & Skills:
- Experience: At least 1 year of customer service experience required (prior experience in a healthcare setting, medical clinic, hospital, or insurance call center is highly preferred).
- HIPAA Knowledge: A solid understanding of patient privacy laws and a commitment to maintaining strict confidentiality.
- Communication: Exceptional verbal and written communication skills, with the ability to explain complex insurance or medical logistics in simple, reassuring terms.
- Soft Skills: Strong emotional intelligence, active listening, stress tolerance, and a genuine passion for helping people navigating difficult health situations.
