CAREERS Non-Voice Customer Service Representative
Location: Aseana 2, Parañaque City
Status: Full-Time | Onsite
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Job Description:
We are looking for a Non-Voice CSR who will handle customer concerns through email, chat, and ticketing platforms. The role focuses on addressing inquiries, resolving issues, processing requests, and ensuring excellent customer service—no voice calls required.
Key Responsibilities:
- Respond to customer inquiries via email and chat.
- Process orders, account updates, and service requests.
- Document all interactions in the CRM system.
- Follow company guidelines and communication standards.
- Escalate complex issues when needed.
- Maintain accuracy and meet productivity targets.
- Ensure confidentiality and collaborate with the team.
Qualifications:
- High School/Senior High Graduate or College Level/Graduate.
- With or without BPO experience.
- Strong written communication skills.
- Good typing skills and basic computer knowledge.
- Ability to multitask and work in a fast-paced setting.
- Willing to work on shifting schedules, weekends, or holidays.
