CAREERS
Voice Customer Service Representative
Location: Aseana 2, Parañaque City
Status: Full-Time | Onsite
Job Description:
We are seeking a Voice CSR who will handle inbound/outbound calls for a telecommunications account. The role includes assisting customers with billing concerns, service issues, plan changes, technical troubleshooting, and general account inquiries.
Key Responsibilities:
- Answer customer calls and provide accurate telecom-related support.
- Handle billing questions, payments, plan upgrades, and account updates.
- Troubleshoot network or service issues.
- Process service requests such as activation or modification of telecom services.
- Document call details in the CRM.
- Follow company policies and meet performance targets.
Qualifications:
- High School/Senior High Graduate or College Level/Graduate.
- Voice/BPO experience is an advantage but not required.
- Strong verbal communication and problem-solving skills.
- Basic knowledge of telecom services is a plus.
- Willing to work on shifting schedules, weekends, and holidays.
