Customer Service Solution

Based on years of experience in handling the entire spectrum of Customer Relationship Management, PCS proprietary Customer Service Solution delivers a superior customer service experience through:

 State of the art and scalable technology platforms

 Integrated performance monitoring tools

 Industry recognized domain training & certification programs

 eLearning and language tools to support training

Our Customer Service Solution is broadly categorized into 2 main thrust areas:

 Voice Support

 Non-Voice Support

Voice Support

 Inbound customer service/care

 Technical support

 Up sell

 Cross sell

 Toll free services

 Product / Service promotion

 Outbound sales

 Outbound marketing

 Lead generation

 Outbound collections

 Complaint handling

Non-Voice Support


 Email support

 Data processing

 Online payment processing

 Online order processing

 Order fulfillment

 Order Management

 Claims processing

 Refund processing

 Web Marketing & support

 Search Engine Optimization

 Payment & billing

 Ticket management

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