Travel and Leisure

A recent Deloitte study of Travel, Hospitality and Leisure (THL) revealed that almost half of respondents were indicating lower THL spends in 2009/10. Given unprecedented competition customers are increasingly looking to expand their global presence, increase wallet share and spread risk. Innovation and cost management will be a distinct challenge in an economy characterized by a negative outlook.

PCS is ideally poised to handle both your inbound and outbound calls and we have extensive experience in managing back-office work in critical areas such as reservation sales, e-mail support, web support, loyalty programs etc. We have an extensive industry knowledge & expertise across various geographies & languages. PCS has strategic ties with partners to provide multi-lingual support.

Solutions include:

      Booking & Ticketing

     Corporate travel

     Travel analytics

     Customer care

     Customer acquisition

     Customer retention

      Up sell and Cross Sell

     Lead generation


     Billing & payment

     Loyalty program management

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